Understand the system, support with confidence after joining our training: The Welfare Benefits Systems
What will you learn?
1. Understand the structure of the UK welfare benefits system
2. Identify eligibility criteria for key benefits, including Universal Credit and PIP
3. Differentiate between means-tested, non-means-tested, statutory, and contributory benefits
4. Understand the impact of migration from legacy benefits to Universal Credit
5. Gain confidence in advising clients on entitlements and changes in circumstances
Course contents highlights:
- An overview of Pension Credit
- Overview of means-tested benefits (UC, Housing Benefit, Pension Credit)
- Non-means-tested benefits (PIP, DLA, Attendance Allowance, Carer’s Allowance)
- Statutory benefits (SSP, Maternity, Paternity, Adoption Pay)
- Contributory benefits (New Style JSA, ESA, Bereavement Benefits)
- Legacy benefits and migration to Universal Credit
- Universal Credit elements and eligibility
- Disability premiums and transitional protection
- Case studies, quizzes, and practical exercises
This course is ideal for:
• Welfare rights advisors
• Housing and tenancy support officers
• Financial inclusion officers
• Social care professionals
• Anyone supporting clients with benefits and income maximisation
After this course, you will:
• Build a strong foundation in welfare benefits and entitlements
• Learn how to navigate complex benefit rules and eligibility criteria
• Understand Universal Credit and its six elements
• Gain practical knowledge to support clients effectively
• Stay informed on current reforms and transitional protection
This course is CPD Accredited. Trainees will receive a CPD Certificate and 3.5 points following course completion.
Customer reviews
‘‘ I felt the course was very engaging, I had high hopes for the course and they were highly exceeded.’’ – Katie, Employment Advisor from Get Set.
” Everything was explained so well in a way that someone with little to no benefits knowledge can understand. We we’re encouraged to participate and have discussions and our questions were answered. Although it was a long session, it was broken down well and didn’t feel too long. I liked having the tiles with each element written on them so we could see what was covered and what was still to come.” – Rosa, Employment Advisor from Fedcap.
‘‘ It was very informative and Gareth delivered the information in a very open minded, realistic and digestable way.’’ – Michelle, Employment Tutor, Fedcap.
” Well structured, comprehensive content – delivered in a friendly manner and with a high degree or relevance to my role.” – Andrew, Employment Support Worker from Beyond Housing.
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