Understanding Universal Credit and Supporting Clients Effectively:
What will you learn?
1. Understand the six elements of Universal Credit and when they apply
2. Learn how to support clients through the UC application process
3. Explore conditionality groups, claimant commitments, and sanctions
4. Understand changes in circumstances and their impact on UC claims
5. Identify additional support available to UC claimants
Course contents highlights:
• The six elements of Universal Credit and how they work
• Making a claim: process, timescales, and common challenges
• Conditionality groups and claimant commitments
• Sanctions and how to avoid them
• Changes in circumstances and their impact on UC
• Additional support available for UC claimants
• Real-life case studies and interactive quizzes
This course is ideal for:
• Welfare advisors
• Housing officers
• Support workers
• Employment coaches
• Health and social care professionals
• Anyone assisting clients with UC claims
After this course, you will:
• Gain confidence in explaining UC and its components
• Support clients to avoid sanctions and manage claims effectively
• Understand the impact of migration from legacy benefits
• Learn practical strategies to help clients navigate UC challenges
• Improve outcomes for individuals and families
This course is CPD Accredited. Trainees will receive a CPD Certificate and 7 points following course completion.
Customer reviews
‘‘Knowledge and advice provided by the trainer was excellent. The trainer was very good and provided a lot of awareness on UC and the issues citizens experience.’’ – Angela, Debt and Benefits Advisor, Birmingham Settlement.
“Very well paced and delivered in an informative professional way. We completed getting to grips with welfare benefits a few days ago so some themes were covered again which meant there was some repetition. ” – Louise, Learning Practitioner from Fedcap.
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